Last Updated: August 2026

Welcome to ALOY (thealoy.com). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms & Conditions.

If you do not agree with any part of these terms, please discontinue use of the website immediately.

1. About Us

ALOY is an online platform that offers skincare, beauty, and personal care products to customers through thealoy.com.

2. Acceptance of Terms

By accessing, browsing, registering an account, or placing an order on thealoy.com, you confirm that:

You are legally capable of entering into binding agreements.

The information you provide is accurate and complete.

You agree to comply with these Terms & Conditions.

3. Account Registration

To access certain features, you may be required to create an account.

You are responsible for:

Maintaining the confidentiality of your account credentials.

Restricting access to your account.

All activities conducted under your account.

ALOY reserves the right to suspend or terminate accounts that provide false information or engage in suspicious activities.

4. Product Information

We strive to ensure that all product descriptions, images, prices, and specifications displayed on the website are accurate.

However:

Product packaging may differ from images shown on the website.

Minor variations may occur due to manufacturer updates.

We do not guarantee that all information is completely error-free.

ALOY reserves the right to correct any errors without prior notice.

5. Pricing and Availability

All prices displayed on the website are listed in Bangladeshi Taka (BDT) unless otherwise stated.

We reserve the right to:

Change product prices at any time.

Modify promotions and discounts.

Discontinue products without prior notice.

Limit product quantities per customer.

Availability of products is subject to stock status.

6. Order Acceptance

After placing an order, you may receive an order confirmation.

Order confirmation does not guarantee acceptance of the order.

ALOY reserves the right to:

Cancel any order.

Refuse service to any customer.

Limit quantities purchased.

Request additional verification before processing an order.

7. Payment Terms

Customers agree to provide valid payment information when making purchases.

We accept approved payment methods available on the website.

ALOY reserves the right to:

Reject suspicious transactions.

Cancel orders involving payment irregularities.

Verify payment information before shipment.

8. Shipping and Delivery

Delivery times are estimates and may vary depending on:

Customer location

Courier service performance

Weather conditions

Public holidays

Unforeseen circumstances

ALOY is not responsible for delays caused by third-party courier services.

Customers are responsible for providing accurate delivery information.

9. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Products may not qualify for return if:

They have been used.

Original packaging is damaged.

Product seals are broken.

The return request exceeds the permitted timeframe.

ALOY reserves the final decision regarding return and refund eligibility.

10. Promotions and Discounts

Promotional campaigns, coupon codes, and special offers:

May have expiration dates.

Cannot be exchanged for cash.

May be withdrawn at any time.

May have specific eligibility requirements.

ALOY reserves the right to cancel promotions if misuse or abuse is detected.

11. Intellectual Property

All content on thealoy.com, including but not limited to:

Logos

Product images

Graphics

Website design

Text content

Icons

Branding materials

are the property of ALOY or its licensors and are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, or commercial use is strictly prohibited.

12. Prohibited Activities

Users agree not to:

Use the website for unlawful purposes.

Attempt unauthorized access to website systems.

Interfere with website functionality.

Upload malicious software or harmful code.

Submit false or misleading information.

Engage in fraudulent transactions.

Violation of these rules may result in account suspension and legal action.

13. Limitation of Liability

To the fullest extent permitted by law, ALOY shall not be liable for:

Indirect damages

Incidental damages

Consequential damages

Loss of profits

Loss of data

Business interruption

arising from the use or inability to use the website or products.

14. Product Usage Disclaimer

Customers should carefully read product labels, instructions, and warnings before use.

ALOY does not provide medical advice.

Any skincare or beauty information published on the website is for informational purposes only and should not replace professional medical consultation.

If irritation or adverse reactions occur, discontinue use and consult a qualified healthcare professional.

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using thealoy.com, you consent to the collection and use of information as described in the Privacy Policy.

16. Force Majeure

ALOY shall not be held responsible for failure or delay in performance caused by circumstances beyond reasonable control, including:

Natural disasters

Floods

Fires

Government restrictions

Internet outages

Labor disputes

Transportation disruptions

17. Modifications to Terms

ALOY reserves the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated terms.

18. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

Any disputes arising from the use of the website shall be subject to the jurisdiction of the courts of Bangladesh.

19. Contact Information

For any questions regarding these Terms & Conditions, please contact:

ALOY

Website: thealoy.com

Email: support@thealoy.com

By accessing or using thealoy.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.