Privacy Policy

Effective Date: 6 October 2026

At thealoy.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, create an account, place an order, contact us, or use our services.

thealoy.com is an online beauty and personal care store offering skincare, hair care, makeup, cosmetics, body care, and personal care products in Bangladesh. We are committed to providing our customers with a safe, secure, and reliable online shopping experience.

By accessing or using thealoy.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Information We Collect

When you browse or shop on thealoy.com, we may collect information that is necessary to provide our products and services.

Personal Information

Depending on how you use our website, we may collect:

1. Full name
2. Mobile phone number
3. Email address
4. Delivery address
5. Billing address
6. Account information
7. Order information
8. Payment-related information
9. Customer support communications
10. Information submitted through contact forms

We only collect information that is reasonably necessary to provide and improve our services.

Order Information

When you place an order on thealoy.com, we may collect:

1. Order ID
2. Products purchased
3. Product quantity
4. Order amount
5. Delivery address
6. Contact number
7. Payment status
8. Order date
9. Delivery status
10. Return, exchange, or refund information

This information helps us process, confirm, package, and deliver your order accurately.

2. How We Use Your Information

We may use the information we collect for the following purposes:

1. To process and confirm your orders
2. To arrange product delivery
3. To contact you regarding your order
4. To verify customer and order information
5. To process payments
6. To provide customer support
7. To process returns, exchanges, and refunds
8. To respond to your questions and inquiries
9. To improve our website and online shopping experience
10. To improve our products and services
11. To maintain website security
12. To prevent fraud and unauthorized activities
13. To send important service-related notifications
14. To provide promotional information where permitted
15. To comply with applicable legal requirements

Our primary purpose in collecting customer information is to provide a smooth, secure, and reliable shopping experience through thealoy.com.

3. Payment Information

When you make a payment through thealoy.com, your payment may be processed by a third-party payment gateway or authorized payment service provider.

Depending on the payment method you use, the payment provider may process information such as card or account details.

thealoy.com does not intentionally store sensitive payment credentials such as your card PIN, banking password, or mobile banking password.

Payment information may be subject to the privacy and security policies of the relevant payment service provider.

4. Cookies and Similar Technologies

thealoy.com may use cookies and similar technologies to improve website functionality, security, performance, and user experience.

Cookies may help us to:

1. Remember your shopping cart
2. Remember your preferences
3. Improve website navigation
4. Understand website traffic
5. Analyze how visitors use our website
6. Improve website performance
7. Detect suspicious or fraudulent activity
8. Provide important website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features and functionality of thealoy.com.

5. Information Collected Automatically

When you visit thealoy.com, certain technical information may be collected automatically.

This may include:

1. IP address
2. Browser type
3. Device type
4. Operating system
5. General geographic information
6. Pages visited
7. Time spent on pages
8. Website interaction information
9. Referring website
10. Technical information related to website access

This information may be used for website analytics, security, troubleshooting, performance improvement, and fraud prevention.

6. Marketing and Promotional Communications

Where permitted by applicable law or with your consent, thealoy.com may use your contact information to send you information about:

1. New products
2. Skincare products
3. Hair care products
4. Makeup and cosmetics
5. Personal care products
6. Body care products
7. Special discounts
8. Flash sales
9. Seasonal offers
10. Promotional campaigns
11. New arrivals

You may request to stop receiving promotional communications at any time.

Please note that you may still receive essential communications related to your orders, payments, deliveries, account, returns, refunds, or other necessary services.

7. How We Share Your Information

thealoy.com does not sell or rent your personal information to third parties.

However, we may share limited information with trusted service providers when necessary to operate our business and provide our services.

These service providers may include:

1. Courier and delivery companies
2. Payment gateway providers
3. Website hosting providers
4. Technology and IT service providers
5. Analytics service providers
6. Customer support service providers
7. Professional or legal advisors where necessary

We aim to share only the information reasonably necessary for the specific service or purpose.

8. Information Shared With Delivery Partners

To successfully deliver your order, thealoy.com may provide necessary information to our courier or delivery partners.

This may include:

1. Customer name
2. Phone number
3. Delivery address
4. Order information

This information is provided only as reasonably necessary to process and complete the delivery of your order.

9. Legal Requirements

We may disclose personal information when we reasonably believe that disclosure is necessary to:

1. Comply with applicable laws and regulations
2. Respond to lawful requests from authorities
3. Comply with legal processes
4. Protect our legal rights
5. Prevent fraud or abuse
6. Investigate suspected illegal activities
7. Protect the safety and security of our customers
8. Protect our website, services, or business
9. Enforce our Terms & Conditions

10. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

While thealoy.com takes reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes.

Your information may be retained for purposes including:

1. Processing orders
2. Delivering products
3. Providing customer support
4. Processing returns and refunds
5. Maintaining business records
6. Preventing fraud
7. Resolving disputes
8. Meeting legal and regulatory requirements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.

12. Children's Privacy

thealoy.com does not knowingly collect personal information from children where such collection is not appropriate or legally permitted.

If we become aware that personal information has been collected from a child in circumstances where such collection is inappropriate, we may take reasonable steps to delete that information.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

Third-party websites and services operate under their own terms and privacy policies.

thealoy.com is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Social Media

You may interact with thealoy.com through social media platforms.

If you contact or communicate with us through social media, information that you voluntarily provide may be received by us and may also be processed according to the privacy policy of the relevant social media platform.

We recommend reviewing the privacy and security settings of the social media platforms you use.

15. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

1. Request access to certain personal information we hold about you
2. Request correction of inaccurate information
3. Request deletion of certain personal information
4. Request restrictions on certain processing
5. Withdraw consent where applicable
6. Opt out of promotional communications
7. Ask questions about how your personal information is handled
8. Raise concerns about our privacy practices

To make a privacy-related request, please contact us using the contact information provided below.

16. Accuracy of Your Information

You are responsible for providing accurate and up-to-date information when using thealoy.com.

In particular, customers should ensure that their name, phone number, email address, and delivery address are correct when placing an order.

Incorrect or incomplete information may result in delivery problems, delays, or unsuccessful order fulfillment.

If your personal information changes, please update your account information where applicable or contact our customer support team.

17. Customer Account Security

If you create an account on thealoy.com, you are responsible for maintaining the confidentiality of your account information and password.

You should:

1. Keep your password confidential
2. Avoid sharing your login information
3. Log out when using a shared device
4. Notify us if you suspect unauthorized access to your account

thealoy.com will not intentionally ask you to provide sensitive information such as your online banking password or card PIN through ordinary customer support communications.

18. Privacy of Online Orders

When you purchase products from thealoy.com, information required to process your order may be accessed by authorized personnel and service providers involved in order processing, payment, packaging, customer support, and delivery.

We use this information only as reasonably necessary to process your order and provide our services.

19. Beauty, Skincare and Personal Care Products

thealoy.com offers skincare, hair care, makeup, cosmetics, body care, and personal care products.

Product results may vary from person to person. Product descriptions and information provided on our website are intended for general informational purposes and should not be considered professional medical advice.

Customers should carefully review product ingredients, usage instructions, warnings, and precautions before using any product.

If you have allergies, sensitive skin, or specific health concerns, we recommend consulting an appropriate healthcare professional before using a product.

20. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in:

1. Our business operations
2. Website functionality
3. Products and services
4. Technology
5. Legal requirements
6. Data protection practices

Any updated Privacy Policy will be published on this page.

The Effective Date at the beginning of this Privacy Policy will be updated when appropriate.

We encourage you to review this page periodically to remain informed about how thealoy.com collects and handles personal information.

21. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.

Website: thealoy.com

Email: [YOUR SUPPORT EMAIL]

Phone: [YOUR PHONE NUMBER]

Business Address: [YOUR BUSINESS ADDRESS]

Business Hours: [YOUR BUSINESS HOURS]

For order-related inquiries, please include your Order ID so our customer support team can assist you more efficiently.

Your Privacy Matters

At thealoy.com, we are committed to protecting customer privacy and providing a secure and reliable online shopping experience for customers looking for skincare, hair care, makeup, cosmetics, body care, and personal care products in Bangladesh.

We aim to collect and use customer information responsibly, transparently, and only when reasonably necessary to provide our products and services.

By accessing or using thealoy.com, you acknowledge that you have read and understood this Privacy Policy.

© 2026 thealoy.com. All Rights Reserved.