Effective Date: 6 October 2026
Welcome to thealoy.com. These Terms & Conditions govern your access to and use of our website, products, services, and online ordering platform. By visiting our website or placing an order with us, you agree to comply with these terms.
Please read them carefully before using thealoy.com.
1. General Information
thealoy.com is an online platform offering beauty, skincare, hair care, makeup, personal care, body care, and related products.
We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice. Any updated version will be published on this page with the applicable effective date.
2. Website Usage
By using thealoy.com, you agree to:
- Provide accurate and complete information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to damage, disrupt, or interfere with the website.
- Not use the website for fraudulent or unauthorized activities.
- Not copy, reproduce, distribute, or misuse our website content without permission.
We reserve the right to restrict or terminate access to the website if we believe these terms have been violated.
3. Product Information
We make reasonable efforts to ensure that product information displayed on thealoy.com is accurate and up to date.
Product information may include:
- Product name
- Product description
- Ingredients
- Size or quantity
- Price
- Product images
- Usage instructions
- Availability information
However, minor differences may occur between the actual product and the images displayed on the website due to photography, lighting, screen settings, packaging updates, or manufacturer changes.
4. Product Authenticity & Availability
We aim to provide genuine products from reliable sources.
Product availability may change without prior notice. If a product becomes unavailable after an order has been placed, we may contact the customer to offer an alternative solution or process an applicable refund.
We reserve the right to limit the quantity of products that can be purchased by a customer.
5. Prices & Payment
All product prices displayed on thealoy.com are subject to change without prior notice.
We may change prices due to:
- Supplier price changes
- Promotional campaigns
- Discounts
- Market conditions
- Product availability
The applicable price at the time of order confirmation will normally be considered the order price.
Customers are responsible for providing accurate payment information when using online payment methods.
6. Promotions & Discount Codes
From time to time, thealoy.com may offer promotional campaigns, discount codes, vouchers, or special offers.
Promotional offers may have specific:
- Validity periods
- Product restrictions
- Minimum order requirements
- Usage limits
- Customer eligibility requirements
Unless otherwise stated, promotional codes cannot be combined with other offers.
We reserve the right to cancel or modify a promotional offer if there is evidence of misuse, fraud, technical error, or unauthorized use.
7. Order Placement
When you place an order through thealoy.com, you are making a request to purchase the selected products.
After receiving your order, we may contact you to verify:
- Customer name
- Phone number
- Delivery address
- Product availability
- Order details
An order may be cancelled or declined if the information provided is incomplete, incorrect, suspicious, or if the product is unavailable.
8. Order Confirmation
Receiving an order confirmation does not always guarantee final fulfillment.
We reserve the right to cancel an order in exceptional circumstances, including:
- Product unavailable
- Incorrect product pricing
- Technical errors
- Incorrect product information
- Payment issues
- Suspicious or fraudulent activity
- Inability to verify customer information
If payment has already been made for a cancelled order, an applicable refund will be processed according to our Refund & Return Policy.
9. Delivery
We aim to deliver orders within the estimated delivery timeframe provided at the time of purchase.
Delivery times may vary depending on:
- Delivery location
- Courier availability
- Weather conditions
- Public holidays
- Traffic or transportation issues
- Unexpected circumstances
- Incorrect or incomplete customer information
Delivery times are estimates and may not always be guaranteed.
10. Customer Responsibility
Customers are responsible for providing accurate:
- Name
- Phone number
- Delivery address
- Email address, where applicable
- Order information
If incorrect information causes a delivery failure, additional delivery charges may apply.
Customers should also remain available to receive their orders or respond to the delivery service when contacted.
11. Inspection Upon Delivery
Customers are encouraged to inspect their package immediately after receiving it.
If the package or product appears damaged, broken, leaking, incorrect, or incomplete, please contact thealoy.com as soon as possible.
For damaged or incorrect products, customers may be required to provide photographs or an unboxing video for verification.
Please refer to our Refund & Return Policy for detailed return and refund conditions.
12. Cosmetics & Skincare Disclaimer
Beauty, skincare, hair care, makeup, and personal care products may produce different results for different individuals.
Product information provided on thealoy.com is intended for general informational purposes and should not be considered professional medical advice.
Customers should carefully review product ingredients, usage instructions, warnings, and precautions before using any product.
If you have known allergies, sensitivities, or specific concerns, consult an appropriate healthcare professional before using a product.
13. Intellectual Property
All content available on thealoy.com, including but not limited to:
- Logo
- Brand name
- Product descriptions
- Website design
- Graphics
- Images
- Text
- Icons
- Promotional materials
- Videos
- Website layout
is owned by or licensed to thealoy.com unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.
14. Third-Party Services
Our website may use third-party services such as:
- Payment gateways
- Delivery and courier services
- Analytics services
- Social media platforms
- External service providers
Your use of third-party services may also be subject to their respective terms and policies.
thealoy.com is not responsible for the policies, availability, or actions of third-party services beyond our reasonable control.
15. Website Availability
We aim to keep thealoy.com available and functional at all times. However, we do not guarantee uninterrupted access.
The website may occasionally be unavailable due to:
- Maintenance
- Technical problems
- Server issues
- Security updates
- Internet or network problems
- Unforeseen circumstances
We will make reasonable efforts to restore services as soon as possible.
16. Prohibited Activities
You must not use thealoy.com to:
- Commit fraud or illegal activities.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Interfere with website functionality.
- Collect or misuse other customers' information.
- Create fake orders.
- Abuse promotional offers.
- Provide false information.
- Copy or misuse our website content.
We reserve the right to take appropriate action against accounts or activities that violate these terms.
17. Limitation of Liability
To the extent permitted by applicable law, thealoy.com will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, third-party service interruptions, technical failures, or incorrect information provided by customers.
Our responsibility regarding defective, damaged, incorrect, or missing products will be handled according to our applicable Refund & Return Policy.
18. Privacy
Your use of thealoy.com may involve the collection and processing of certain information required to provide our services, including order processing and delivery.
We are committed to handling customer information responsibly.
For more information, please review our Privacy Policy.
19. Account Security
If you create an account on thealoy.com, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
Please notify us if you believe your account has been accessed without authorization.
20. Termination
We reserve the right to suspend, restrict, or terminate access to our website or services if a user:
- Violates these Terms & Conditions.
- Engages in fraudulent activities.
- Misuses our services.
- Attempts to harm our website or business.
- Violates applicable laws or regulations.
21. Governing Law
These Terms & Conditions shall be interpreted and governed by the applicable laws of Bangladesh.
Any dispute relating to the use of thealoy.com, products, orders, or services shall be handled in accordance with applicable laws and regulations.
22. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our business, services, legal requirements, or website functionality.
The updated version will be published on this page, and the Effective Date will be updated accordingly.
23. Contact Us
If you have any questions about these Terms & Conditions, orders, products, or our services, please contact us:
Website: thealoy.com
Email: [Your Support Email]
Phone: [Your Contact Number]
Business Hours: [Your Business Hours]
When contacting us regarding an order, please provide your Order ID so that we can assist you efficiently.
Acceptance of Terms
By accessing, browsing, or purchasing from thealoy.com, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Refund & Return Policy and Privacy Policy.